Shipping and Delivery
Note: Estimated delivery times are to be used as a guide only and commence from the date of dispatch, CICCI are not responsible for any delays caused by customs clearance processes, postal or courier delays or missing parcels or any other similar service delay.
Do you ship to my country?
Yes, we ship worldwide!
How can I find out the cost for shipping?
Australia standard padded bag (AU$) $8.00
Australia standard shipping (AU$) $10.00
Australia express shipping (AU$) $15.00
FREE shipping on all orders over (AU$) $50.00
New Zealand standard shipping (AU$) $20.00
Australia express shipping (AU$) $28.00
FREE shipping on all orders over (AU$) $150.00
FREE shipping on all orders over (AU$) $250.00 - dependant upon zone (some exclusions may apply).
International Shipping Zones:
CICCI uses the Australia Post International Pack and Track service to ensure safe tracking and delivery of your goods. However, should anything go missing or get damaged in transit we will endeavour to assist where there is a legitimate claim. CICCI cannot be held responsible for lost or undelivered items.
If you have any questions regarding shipping please do not hesitate to contact us for more information.
KNOW YOUR ZONE!
International postage charges are determined by the zone your destination country belongs to.
Australia Post divides the international delivery network into zones, based on delivery costs and speed. Each zone has its own price point. The zone structure Australia Post uses depends on the weight of the item being sent. Our website will calculate weight automatically.
International customers may incur customs fees and duties. We advise that you contact the relevant government body in your country for information on what these charges might be.
When do I receive my order?
We will do everything we can to deliver your order as quickly as possible.
Processing time: allow 3-7 business days
Orders are usually dispatched within 3-7 business days.
Orders may take longer to process during holidays, new drops (especially Jamie Kay) and sale periods.
Shipping times are estimated between 2-7 days depending on your location in Australia and your desired shipping method.
Overseas customers - standard shipping times are estimated between 4-25 days depending on your location and shipping method.
Shipping times may take longer during holidays/ sale periods.
Can I send an order to an alternative address?
Yes, you are able to fill out any delivery address in the checkout process.
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us immediately.
Problems with your order?
We want you to have the best online shopping experience, so if you have any problems with your order please contact us via email. Email: firstname.lastname@example.org
Additional info from Australia Post website (Australia Only):
1. Express Parcel Post ( Express Shipping)
1 and 2 business days
2. Parcel Post (Standard Shipping) - Delivery in 2 or more business days
Sending to same state:
Metro - up to 2 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local post office